Last Revised: 2026-10-20

1. Scope

This Refund Policy applies to Weekly and Monthly VIP subscriptions purchased through the hosted checkout page opened by Paper VPN on Android. The plans, prices, billing periods, renewal terms, and payment methods available to you are displayed before purchase and may vary by region.

By completing a purchase, you agree to this Refund Policy, the Terms of Use, and any terms presented by the applicable payment provider.

2. Payment Processing

NOVABEYOND LIMITED provides payment processing services for PaperVPN. Payment information is submitted through the checkout page and processed by the payment processor and its payment partners. Paper VPN does not receive or store your full payment-card number.

A completed payment does not guarantee refund eligibility. The payment processor may assist with payment execution or reversal, while Paper VPN reviews refund requests according to this Policy and applicable law.

3. How to Request a Refund

You can submit a refund request from Paper VPN:

1. Open Settings and select Subscription Refund.
2. Review the subscription information and select Request a Refund.
3. Choose a reason, describe the issue, provide a valid contact email, and confirm the refund terms.
4. Submit the request. You may attach supporting screenshots when relevant.

If the in-app refund form is unavailable, email [email protected]. Include information that helps us identify the subscription, such as your Paper VPN User ID, purchase date, plan, payment receipt or order reference, and the reason for the request. Do not send your full payment-card number, security code, password, or authentication token.

4. Review and Eligibility

We normally review a complete request within 1-3 business days. Additional information or verification may be required before a decision can be made. Delays may occur if the request cannot be matched to a payment record or if the payment provider requires additional processing.

We consider factors including the purchase date, subscription status, use of VIP benefits, technical issues, duplicate or accidental payments, prior refunds, suspected abuse, and applicable consumer-protection law. Used or irreversible benefits may not qualify for a full refund. Submitting a request does not guarantee approval.

5. Cancellation and Renewal

Canceling automatic renewal and requesting a refund are separate actions. Canceling renewal stops future recurring charges but does not automatically refund the current subscription period. Uninstalling Paper VPN does not cancel an active subscription.

Where available, you can cancel automatic renewal from Settings > Subscription Refund. A successfully canceled subscription may remain active until the end of the paid period unless a refund or payment reversal ends the entitlement earlier.

6. Approved Refunds

Approved refunds are returned through the original payment method when supported. The time required for funds to appear depends on the payment processor, payment method, issuing bank, and applicable financial network.

When a refund, reversal, or chargeback is approved, the related VIP entitlement may end immediately. Paper VPN may correct subscription status after receiving updated payment information from the payment processor.

7. Contact Us

For refund-related questions, contact us through Feedback in Paper VPN or by email:

Email: [email protected]